We have made every attempt to provide current and accurate pricing. However, prices are subject to change and errors corrected, without notice. Due to the diverse nature of our products, grades, and species, all items are subject to availability. Our mill generally runs on a 10 to 20 day production schedule, although many stock items may be available for prompt shipment. We will provide availability and price confirmation with each order.

Quality Assurance Pledge and Limited Warranty Overview

TinyTIMBERS is a manufacturer/distributor and does not provide design, engineering, material take-offs, construction or installation services. We warrant that our products, as shipped in their original manufactured state to meet or exceed accepted industry standards, as further defined:

• Free from defects in materials and workmanship when it leaves our possession.

• Of the grade described in our published product specifications, invoice or sales receipt and pursuant to the National Hardwood Lumber Association (NHLA) grading rules. Although grade standards apply to all American hardwoods, numerous  variables, exceptions, and special grading rules apply to certain species. Please read and fully understand the grading standards and mill finish of your requested products prior to placing your order.

• Naturally occurring color, grain or character allowable within the stated grading standards are not considered defects. Please read and fully understand the grading standards and mill finish of your requested products prior to placing your order. Please feel free to request product samples or visit our showroom.

• Unless stated as green, unseasoned, air dried or otherwise, our grade hardwood lumber, flooring, paneling and millwork, including doors and stair components shall be kiln dried and conditioned between 6% and 9% moisture content; finish grade cypress shall be kiln dried between 10% and 12% moisture content, at the time of shipment. Post-sale moisture content changes are beyond our control and not warranted.

• Kiln Dried Hardwoods are not recommend or warranted in exterior applications and should never be exposed to the elements.

• According to standard industry practices, our warranty applies only to that material in excess of 5% that is found defective or inferior to our stated quality standards.

• Since each product we manufacture is unique, the yield for each run will vary. It is not always possible to match exact footages on every order. Therefore, your order may include up to 5% over your requested or quoted footage. On specified lengths, we reserve the right to substitute the next longest available stock length when necessary, which depending on the lengths, may exceed 5%. In both instances, you will be invoiced for the actual footage shipped.

•  Due to the milled-to-order nature of many of our products, once your order as been confirmed and the production process started, your deposit is non-refundable. However, entirely at our option, subsequent change orders may be accepted. Change orders must be confirmed in writing by TinyTIMBERS.

• Items denoted as custom are considered non-cancelable once your order has been confirmed and materials requisitioned.

Returns

Returns are limited to stock material only that has been purchased within the past thirty (30) days. Materials accepted for return (excepting errors that we have made) must have prior authorization, be returned at buyers expense and may be subject to a 20% restocking charge. Cash refunds are not permitted. Replacement stock will be provided or in-house credit will be issued. Items noted as "custom", “used”, “as is”, timbers, posts and beams, tooling costs, doors, jambs, stair components, materials specified to non-standard sizes, modified in any way or reflecting job site or handling neglect are not returnable.

Unless stated otherwise, all products are sold FOB our mill in Deputy, IN 47230. Onsite delivery is available and quoted on request. Please click here to view detailed shipping information and delivery options. Since our operations are “tiny”, space is a valuable commodity. We must insist on timely delivery/pickup of your order and & settlement of your account. You must make prior arrangements for storage of your finished product. We reserve the right to assess a storage fee equal to 5% of invoice total for material not claimed within 14 days of completion. In addition, warehouse storage fees of $5.00 per day will be assessed from the 15th thru the 60th day. Materials not claimed within 60 days of completion will be considered abandoned and all materials and payments on account will be forfeited.

A 20% deposit is requested on items manufactured to order. Items denoted as custom may require a 40% deposit. We will confirm deposit requirements at order placement. The final remaining balance is due within 15 days after notice of order completion or at the time of shipment, which ever occurs first.

For your convenience, we accept American Express, Discover Card, Master Card and Visa, bank wire, certified funds, and of course, cash. Due to the diverse nature of our products and for security purposes until our e-commerce store is available, your credit card payments should be made as follows: