We have created this privacy statement in order to demonstrate our firm commitment to your privacy. TinyTIMBERS does not share, rent or sell any information collected on this site with any other party. The following discloses our information gathering and dissemination practices for this website. We will use the information you give us, such as your name, address and e-mail address, internally to send you the requested information. We will also add you to an internally maintained appropriate mailing list from which we may fax/e-mail or direct mail you information in the future about us and our products. You may opt-out of these mailings at any time and we provide that option in each mailing to you.

Pricing & Availability

We have made every attempt to provide current pricing. However, prices are subject to change without notice. We will provide availability and price confirmation with each order.

Due to the diverse nature of our products, grades and species, our products are subject to availability. Our mill generally runs on a 30 day production schedule, although many items are available from inventory for shipping within 2 weeks. Please contact us to confirm stock and current lead-times.

It is important for you to inspect your order upon receipt. You must determine if the material meets your expectations PRIOR to finishing/installation. The installer/end-user assumes all responsibility for final inspection as to grade and manufacture.

You must notify us of any damages, incomplete or incorrect shipments within 5-business days of receipt. We will correct any deficiencies as soon as possible and to your complete satisfaction.

Returns

Returns are limited to stock material only that has been purchased within the past thirty (30) days. Materials accepted for return (excepting errors that we have made) must have prior authorization, be returned at buyers expense and may be subject to a 20% restocking charge. Cash refunds are not permitted. Replacement stock will be provided or in-house credit will be issued.

Items noted as "custom", timbers, posts and beams, tooling costs, pre-hung doors, jambs, stair components, materials specified to non-standard sizes, modified in any way or reflecting job site or handling neglect are not returnable.

Unless stated otherwise, all products are sold FOB our mill in Deputy, IN 47230. Onsite delivery is available and quoted on request. Please click here to view detailed shipping  information and delivery options.

Since our operations are “tiny”, space is a valuable commodity. We must insist on timely delivery/pickup of your order and & settlement of your account. You must make prior arrangements for storage of your finished product. We reserve the right to assess a storage fee equal to 5% of invoice total for material not claimed within 14 days of completion. In addition, warehouse storage fees of $5.00 per day will be assessed from the 15th thru the 60th day. Materials not claimed within 60 days of completion will be considered abandoned and all materials and payments on account will be forfeited.

Payment Terms

A 20% deposit  is required with your order. An additional deposit may be required on custom orders. We will confirm deposit requirements upon order placement. The full remaining balance is due upon order completion or delivery acceptance. For common carrier shipments, payment is due upon order completion and prior to shipment.

For your convenience, we accept American Express, Discover Card, Master Card and Visa. Due to the diverse nature of our products and for security purposes until our ecommerce store is available, your credit card payments should be made as follows:

called into our toll free phone at 800-966-4415

or faxed toll free to 877-866-9221

or mailed to:

TinyTIMBERS,

10214 W. Deputy Pike

Deputy, IN 47230-9090

Accounts not paid in full within terms will be assessed a late fee of 1.5% per month (18% A.P.R.) plus a $5 minimum per month billing charge on all past due accounts - plus the cost of collections (including but not limited to reasonable attorney’s fees). Checks returned for insufficient funds shall be assessed a $30 return check fee.
 

Limited Warranty Overview

TinyTIMBERS warrants that our products, as shipped in their original manufactured state to meet or exceed accepted industry standards, as further defined:

• Free from defects in materials and workmanship when it leaves our possession.

• Of the grade written on our invoice and defined in our product description and specifications.

• Unless stated as unseasoned, green or air dried, our products shall be kiln dried to 8% moisture content, plus or minus one percent, when it leaves our possession.

• Standard industry trade practices allow up to 5% of a solid wood flooring, paneling or siding product shipped to contain milling, handling, finish and/or grade defects. This warranty applies only to that material in excess of 5% that is deemed to be defective.

• Since each product we manufacture is unique, the yield for each run will vary. We therefore, reserve the right to ship up to 5% over your requested footage. On specified lengths, we reserve the right to substitute the next longest available stock length when necessary. In both instances, you will be invoiced for the actual footage shipped.

• TinyTIMBERS will, at its option, either act expeditiously to replace or refund the purchase price of any item found to be defective, prior to installation, in excess of the 5% of miss-milled/miss-graded product allowed to be included under these Standard Industry Trade Practices.

• Hardwoods are not recommended or warranted for exterior use. Wood may naturally experience expansion and contraction with environmental variances in humidity and temperature. This is a normal process that may manifest itself as dimensional shrinkage, expansion or distortion such as cupping and crowning and is excluded from warranty claims initiating after delivery acceptance.

• TinyTIMBERS will, at its option, either replace or refund, upon return to TinyTIMBERS, the purchase price of any uninstalled product found to be at a higher moisture content, than represented, provided a higher moisture content is not the result of moisture picked up after the product leaves TinyTIMBERS possession. Note: It is the installer’s responsibility to check the wood product’s moisture content first and deem it acceptable for the site as is or to equalize it prior to installation - as TinyTIMBERS does not assume responsibility for post-installation movement-in-service issues. The installer must also inspect the wood product as it is installed and set aside or crosscut out defects found prior to installation. Once the product has been installed, the installer has deemed the product acceptable. TinyTIMBERS assumes no further responsibility for defects visible at the time of installation, but installed anyway or moisture that causes subsequent movement, which has been installed anyway.

• Naturally occurring color, grain or character marks allowable within our stated grading standards are not considered defects. Please read and fully understand the grading standards prior to placing your order. Please feel free to request product samples or visit our showroom.

• Tiny TIMBERS is not responsible for any consequential or value added processes such as sanding, prefinishing, installations, assembly, or cutting materials to length or any other associated costs.  Sole remedy hereunder is limited to product repair or replacement not to exceed the dollar value of the original purchase. No other warranty is expressed or implied.

It is the installer’s responsibility to follow TinyTIMBERS Un-finished Solid Wood Flooring
Installation Instructions, which include complete instructions, in much greater detail than outlined below, on the following topics:

Inspect the flooring upon arrival to ensure:

• You received the quantity, species, grade and size flooring you ordered.

• There was not any handling damage or water damage in transit (in which case you need to lodge a claim with the transport carrier – Call TinyTIMBERS, who can assist you with this)

• Prepare an installation plan, based on testing, at the flooring site, of both the subfloor for acceptable moisture content and the site atmosphere for the proper range of relative humidity. The installer must keep a record, which lists the results of all the tests taken.

• Make sure the flooring received meets the buyer’s expectations prior to installation and they approve such issues as:
       The color/grain range and the color change to be expected in the specie     chosen and how the freshly installed floor may vary in look from the aged samples from which their selection was made.

• Establish that the site and sub floor are suitable for the installation method chosen and advise the buyer of, and correct any deficiencies prior to commencing installation.

• Install the flooring properly. This includes:
       Use of the proper moisture barrier/underlayment, mastic, glue, or nails/staples.
       Equalize solid wood flooring in advance of installation to match the equilibrium moisture
       content of the site to avoid subsequent movement.

• Perform adequate color/grain selecting as you install the floor, so as to not install “odd colored/grained” pieces in conspicuous places.

• Protect the flooring and the finish during installation and protect the flooring afterwards from construction and move-in foot traffic to minimize scratching and wear.

• Instruct the end user in proper floor & maintenance care as well as the need to maintain proper relative humidity levels at the site. Please see TinyTIMBERS Maintenance Instructions.
   

There are no post-installation warranties with solid wood flooring as:

Our pre-installation warranty covers all visible defects, which should not be installed, and are warranted against. Provided you have followed TinyTIMBERS Installation Instructions, you would have taken the following steps, (plus all the additional recommendations from our Installation Instructions). Following these recommendations would eliminate most, if not all, post-installation issues with un-finished solid wood flooring:

• properly equalized the moisture content of the solid wood product, prior to installation, to the installation site’s equilibrium moisture content point in order to avoid post-installation shrinkage/swelling/cupping issues..

• Inspected the subfloor prior to installation to make sure it is sound, level and dry enough to accept solid wood flooring and not cause subsequent post-installation shrinkage/swelling/cupping issues.

• Tested large enough samples, (before installation), with the finish you propose to use in order to make sure the finish is compatible with the wood and also allow the end user the opportunity to approve the look of the proposed finish on test samples before you commence finishing the product itself.

• Claims made on installed products with visible defects as it is the installers responsibility to set aside pieces with visible defects and not use them. Products, once installed, are deemed accepted.

• Claims made on wood products installed with excessive color/grain variation as it was the installers responsibility to inspect the wood prior to installation and install the wood in a random and harmonious mix.

• Color changes in the wood as it ages or from exposure to sunlight.

• Variation in the color/graining of the installed wood product from showroom samples, as the samples most likely will have aged and changed in color, gaining the patina of a partially or fully aged wood.

• Improper preparation or excessive moisture content of the surface on which this product is installed.

• Swelling, cupping or distortion in flooring caused by an increase of moisture content in the wood from moisture sources below the floor such as a wet sub-floor, or from moisture from above from such sources as spills, excessive wet mopping, pets, etc.

• Insect infestation if it occurs subsequent to the date on which the product leaves our control.

• Improper shipping, handling and/or storage after the product leaves TinyTIMBERS possession.

• Excessive moisture from natural disasters such as flooding, broken pipes, etc., in which case your homeowner insurance company should be contacted.

• Improper flooring installation whereby our Flooring Installation Instructions are not followed.

• Improper application/use including installation over radiant heat which is not covered under TinyTIMBERS Warranty.

• Abuse /abnormal wear including, pet scratches, indenting from “high heels”, dropped or dragged heavy objects, improper maintenance, failure to protect entry & high wear areas with mats, etc. as reviewed in Maintenance Instructions.

• Any subsequent site refinish compatibility/panelization issues, as this is the site installer or refinisher’s responsibility to:

  1) adequately test the finish they propose to use for proper adhesion bond and,
  2) to get approved by the end user, the look of the finish they propose to use prior to actually re-finishing the floor.

   

TinyTIMBERS neither assumes nor authorizes any other person to assume for it any other obligation in connection with the sale of this product. This writing is the complete and exclusive statement of the warranty, and is in lieu of all other express and/or statutory warranties. Any implied warranties, including, but not limited to the implied warranties, merchantability and fitness for a particular purpose are limited in duration to the duration of this express warranty. Some states do not allow limitations on how an implied warranty lasts, so the above limitation may not apply to you.

TinyTIMBERS obligation under this warranty shall be limited to, at its options, providing replacement of shortages, exchange of defective products, or refund of purchase price for flooring with visible defects returned to TinyTIMBERS prior to installation. TinyTIMBERS assumes no liability for incidental or consequential damages.  However, some states do not allow the exclusion or limitation of incidental or consequential damages, so this exclusion may not apply to you. The sole purpose of the remedy provided herein is the replacement/repair of defective products or refund of purchase price. This remedy shall be the buyer’s exclusive remedy, and shall not be deemed to have failed of its essential purpose so long as TinyTIMBERS is willing to replace/repair such defective goods or refund the purchase price.

This warranty does not apply to any product or products designated as seconds, special or nonstandard items. Any product or products so designated are sold “as is”. In order to obtain performance of these warranty obligations, the person seeking performance should contact  TinyTIMBERS by letter to: TinyTIMBERS, Attention: Warranty Department. 10214 W. Deputy Pike, Deputy, IN 47230 or telephone 812-866-4415

This limited warranty gives you specific legal rights, and you may also have other rights, which vary, from state to state. Interpretations - this sale shall be governed solely by the terms and conditions herein set forth which shall prevail over any conflicting terms and conditions of buyer, any statement in buyer’s purchase order, notwithstanding. All prior writings, representations or negotiations with respect to the subject matter are deemed to be merged herein. The failure of either party to enforce any of the provisions of this agreement shall not be construed as a waiver of such provision or of the right of any party thereafter to enforce each and every provision. The terms of this agreement may not be extended, discharged, amended or modified, in any way, except by a writing signed by an authorized representative of each party. This agreement shall be construed in accordance with the law of the State of Indiana.