We ship regionally with our owned fleet and nationwide utilizing the services of selected carriers. All products are fully insured during transit. We pass our discounted freight rates directly on to our customers insuring that you get the lowest rates possible.

Almost of our flooring, trim and lumber products are packaged in hand-manageable bundles that are banded to a wooden skid for customer pickup or local delivery on our company trucks. All LTL (less than semi-truck load) or common carrier shipments will also be fully crated to protect the shipment during transit.
 

Only once we have the following information, can we provide a firm shipping estimate

1. The product, and dimension, if applicable.
2. The wood specie (s) you are interested in.
3. The footage, count or volume including recommended waste factors.
4. The destination City and  Zip code
5. Type of delivery - choose from the following options:

Residential Delivery
This is a curbside delivery. The driver will place the materials on the tailgate of the truck and you are responsible for meeting him there at a pre-arranged time to unload the materials. Most products are shipped on palletized crates to protect the shipment. Packages are individually bundled into hand-manageable bundles typically weighing between 25-60lbs. each. The customer is responsible for uncrating and unloading the materials from the tailgate.


Commercial Delivery
This is a delivery to a commercial location such as an office building or warehouse that is accustomed to being accessed by semi truck and trailer. No advance notice will be given of arrival and someone must be available to receive and unload the product during normal business hours Monday through Friday.


Customer Pick up at Terminal
This is the least costly shipping option. We ship the materials to a commercial freight terminal where you may pick up the order during regular business hours. Terminal address and locations will be provided in advance of order to verify the convenience and determine distance from your end location so you may determine if this is an acceptable delivery. Depending on the product you order you will likely need a truck of some sort to pick up the materials.


Lift Gate Delivery
Involves the trucking company unloading the materials at the site with an elevator lift. This service removes the shipment from the truck but does not include interior delivery of the shipment. Due to the special crating requirements of the majority of our longer length products, a lift gate delivery option may not be available. If the product you have ordered can fit on a standard pallet, lift gate service will typically add $100 or more to the freight bill and is subject to availability.


Inside Delivery
This option involves the driver of the truck to physically unload and place the materials into a building on the first floor. Additional charges will be assessed for delivery. We will coordinate details with the shipping company but you will be responsible for the actual delivery charges, payable at the time of delivery.


Jobsite Delivery
This option is the same as a residential delivery and involves the materials being delivered to your construction or job site. You will need to prearrange the delivery and will need to meet the driver for unloading of the materials.


Truckload or Container Delivery
This is for full truckload quantities of 13,000 square feet or more. Truckload deliveries must have a forklift or loading dock on site. If the materials are being delivered to a jobsite you will need to make arrangements for a forklift to be present for unloading.

Additional options are available. If you require a quotation on a service that is not listed or if you have any questions, please contact us.

The greatest freight savings can be realized by shipping to a freight terminal in a major city near your location. Delivery to a terminal or business address is the same price in most cases. Shipping to a residential address will add between $75 and $200 or more in certain locations to your freight costs. However, residential delivery is often preferred for simple convenience as well as the shear weight and volume of the products being shipped

TinyTIMBERS is a manufacturer & distributor of fine hardwood products and not a shipping company. We can provide shipping time estimates based on the freight calculators provided to us. Generally, transit times within the continental US will range from 1 day in the Midwest to 7 business days on the West Coast.

If you require the materials to arrive on an exact date or require an expedited shipment you are required to use an exact express service or "guaranteed service" This is a service provided by the freight company at an additional charge to guarantee the transit time quoted. TinyTIMBERS can not be held liable for delayed shipments that have not been ordered as guaranteed service. Guaranteed service may not be available in all areas.

You must be available to accept the delivery. You will need to unload the materials directly from the truck/trailer. If you are unable to do so please contact us for a Special Service Quotation. Regulations and liabilities of the freight companies do not permit for special services that are not contracted in advance.

 Inspect the goods thoroughly for damages. In the unlikely event that there are visible damages make sure that they are noted on the delivery receipt or bill of lading and you are provided a copy. We cannot accept freight damage claims without this receipt.  In the event of hidden damage that is not apparent at the time of delivery, please contact us immediately so we can begin the claims process.  

Once your order has been received, transfer any kiln dried wood products to the space where it is to be worked or  installed. For solid wood flooring products, allow for the proper acclimation time.